Privacy Policy

1. Introduction

Bankario LC ("Bankario," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the Bankario website, mobile applications, APIs, software, and related services (collectively, the "Platform").

By using our Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Bankario LC
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States

Email: privacy@bankario.io

Bankario is a financial technology company that provides software and technology services.

Financial products and regulated services available through the Platform are provided by licensed financial institutions and regulated infrastructure partners.

3. Information We Collect

We collect information necessary to operate our Platform, comply with applicable laws, prevent fraud, and provide our Services.

Information we collect may include:

Personal Information

• Full name;
• Date of birth;
• Email address;
• Phone number;
• Residential address;
• Nationality;
• Tax residency;
• Government-issued identification;
• Passport details;
• Driver's license;
• National identification number (where permitted);
• Selfie or biometric verification images;
• Proof of address documentation.

Business Information

For business customers we may collect:

• Legal entity name;
• Company registration details;
• Registered address;
• Tax identification numbers;
• Ultimate beneficial ownership information;
• Directors and officers;
• Authorized representatives;
• Corporate documents;
• Source of funds documentation.

Financial Information

We may collect:

• Account identifiers;
• Virtual account information;
• Card information (excluding full card credentials);
• Transaction history;
• Payment instructions;
• Stablecoin wallet addresses;
• Beneficiary information;
• Transfer references;
• FX information.

Sensitive payment credentials are processed and stored by our regulated financial partners where applicable.

Technical Information

When you access our Platform, we automatically collect:

• IP address;
• Device identifiers;
• Browser type;
• Operating system;
• Language preferences;
• Mobile device information;
• App version;
• Time zone;
• Session identifiers;
• Login timestamps.

Usage Information

We collect information regarding:

• Pages visited;
• Features used;
• Transaction activity;
• Device interactions;
• Error logs;
• Crash reports;
• Security events;
• Authentication attempts.

Communications

If you contact us we may retain:

• Emails;
• Support requests;
• Chat conversations;
• Telephone recordings (where permitted);
• Feedback;
• Survey responses.

4. How We Collect Information

We collect information:

• directly from you;
• automatically through your use of the Platform;
• from identity verification providers;
• from regulated financial institutions;
• from payment partners;
• from card issuers;
• from fraud prevention providers;
• from sanctions screening providers;
• from blockchain analytics providers;
• from public databases where legally permitted.

5. How We Use Your Information

We use your information to:

• create and manage your account;
• provide our Services;
• authenticate your identity;
• perform Know Your Customer (KYC) procedures;
• perform Know Your Business (KYB) procedures;
• comply with Anti-Money Laundering obligations;
• screen against sanctions lists;
• monitor fraud;
• process payments;
• facilitate transfers;
• provide customer support;
• improve Platform functionality;
• personalize your experience;
• maintain security;
• detect abuse;
• investigate suspicious activity;
• comply with legal obligations;
• respond to law enforcement requests;
• conduct audits;
• manage disputes.

6. Legal Basis for Processing

Where applicable, we process your information because:

• you requested our Services;
• processing is necessary to perform our contractual obligations;
• processing is required by law;
• processing is necessary to prevent fraud;
• processing protects legitimate interests;
• you provided consent where required.

7. Identity Verification

To access certain financial services, you may be required to complete identity verification.

Verification may include:

• document verification;
• facial verification;
• liveness detection;
• sanctions screening;
• politically exposed person screening;
• source of funds verification;
• source of wealth verification;
• ongoing monitoring.

Verification may be performed by Bankario and/or our regulated financial partners.

8. Transaction Monitoring

To comply with legal and regulatory obligations, transactions may be monitored for:

• fraud;
• money laundering;
• terrorist financing;
• sanctions compliance;
• unusual activity;
• financial crime.

We may request additional documentation before processing certain transactions.

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

• authenticate users;
• remember preferences;
• improve performance;
• analyze usage;
• enhance security;
• detect fraud.

You may disable cookies through your browser, although certain functionality may become unavailable.

10. Sharing Information

We do not sell your personal information.

We may share information with:

Regulated Financial Partners

To provide payment accounts, transfers, cards, stablecoin services, and related regulated financial products.

Identity Verification Providers

To verify identity, address, and business information.

Card Networks

For processing card transactions.

Payment Networks

For payment processing.

Cloud Infrastructure Providers

For secure hosting, storage, backups, monitoring, and infrastructure management.

Fraud Prevention Providers

To prevent fraud, abuse, and financial crime.

Blockchain Analytics Providers

To monitor blockchain activity and identify high-risk wallets or transactions.

Professional Advisers

Lawyers, auditors, accountants, consultants, and insurers.

Government Authorities

Where required by law or legal process.

Corporate Transactions

If Bankario is involved in a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction.

11. International Data Transfers

Your information may be processed in countries other than your country of residence.

Where required, we implement appropriate safeguards to protect personal information transferred internationally.

12. Data Retention

We retain information only as long as necessary to:

• provide Services;
• comply with legal obligations;
• resolve disputes;
• prevent fraud;
• maintain security;
• comply with regulatory recordkeeping requirements.

Certain financial records may be retained for longer periods where required by applicable law.

13. Data Security

We implement administrative, technical, and organizational safeguards designed to protect your information.

These measures include:

• encryption in transit;
• encryption at rest where appropriate;
• access controls;
• multi-factor authentication for internal systems where appropriate;
• monitoring and logging;
• vulnerability management;
• regular security reviews;
• employee confidentiality obligations.

While we take reasonable measures to protect information, no system can guarantee absolute security.

14. Your Rights

Depending on applicable law, you may have the right to:

• access your personal information;
• correct inaccurate information;
• request deletion where legally permissible;
• restrict processing;
• object to certain processing activities;
• request portability of your information;
• withdraw consent where consent is the legal basis for processing;
• lodge a complaint with a competent supervisory authority.

Some rights may be limited where Bankario or its financial partners are legally required to retain or process information.

15. Marketing Communications

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

Service-related communications, security notices, and legally required notifications cannot be opted out of while your account remains active.

16. Children's Privacy

The Platform is not intended for individuals under eighteen (18) years of age.

We do not knowingly collect personal information from minors.

17. Third-Party Websites

The Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated through the Platform, by email, or by other appropriate means.

The updated version becomes effective upon publication unless otherwise stated.